I am writing in appreciation of the excellent service and support I received from your Porsche service and parts components on December 26, 2009.

I have been utilizing Autohaus for the past five years to service my Porsches with satisfaction, but the support I received recently deserves a special note of appreciation. Most specifically, I would like to highlight your Porsche technician, Christopher Wise. Mr. Wise, clearly a Porsche enthusiast, took the time to explain the services he was performing and then completed the services with extraordinary care and detail. As an example, I keep the interior and exterior of my Porsche in excellent condition and Mr. Wise’s careful efforts to ensure my vehicle left the service department in the same condition it entered was especially notable. If possible, I will be requesting Mr. Wise perform my next scheduled maintenance.

I would also like to hightlight Porsche Service Advisor, Justin Van Aulen, and Porsche Parts Advisor, Tracey Deel, who both offered excellent service and support during my visit.

In summary, I look forward to returning to Autohaus for future scheduled maintenance on my Porsche and appreciate the excellent support and service I have received to date.

Daniel Jones

I just wanted to follow up on the service performed on our 911; the coolant issue seems to be resolved. I drove it hard for over 100 miles on Monday and everything is fine. Please thank Mr. Don Rice for diligently working on this and solving the coolant leak, these things can be frustrating when they hide or leak in out of the way places. I also appreciate that Autohaus Lancaster went over and above to correct the problem and satisfy the customer. I have been on both sides of these type issues and understand the difficulties of serving the customer base. The professionalism of the Autohaus Lancaster technical staff is greatly appreciated.

Roger Whitelaw

Thought you might want to know our VW van is running excellent and all camping equipment works great. We have slept in it every night on this 3 week trip and driven 5,500 miles. It was a real pleasure dealing with Autohaus. You sold us a great vehicle.

Barb & Andy Ball

Last week I purchased a 2006 demo Jetta from Chris Bailey. I want you to know that Chris goes above and beyond to satisfy his customers. This is the fourth car I bought from Chris, and each time he has helped in a very professional manner. He is always ready to tro to please. You have a great salesperson in Chris Bailey, and I wanted you to know.

Mary L. Theiringer

I am writing to espress my thanks to you for having such fabulous employees. For the past six years I have received nothing but wonderful service and sales care. I have been through two cars and a few more “accidents.” Both experiences in the sales & service departments are to be commended and recognized.

Allyson Hershock

Just a quick note to thank you for such a postive car buying experience! We really appreciated doing business with you andwould be happy to recommend you to our family and friends. The Audi is awesome! Absolutely love it. Thanks for everything.

Steve & Chris Singh

My wife & I purchased a used Jetta from Autohaus. Thank you for providing an environment that allows Crhis Bailey to provide outstanding customer service. He quickly responded to questions we had about the car and resolved sales objections. I realized one of our deciding factors was we liked how Chris treated us. We had gotten to the point that we wanted to purchase something from Chris, because we liked him.

Randy Rittel

In my lifetime I have purchased many new vehicles, and Autohaus Lancaster provided the best experience of all. The sales personnel seem to have almost unlimited patience! They display a high degree of class and product knowledge, and above all, are genuinely nice people! Unlike some dealerships, there is no sales pressure, only polite and tactful assistance as needed. Also, the service department is excellent. Kudos to Autohaus Lancaster!

Max W. Rey

We want to thank everyone who provided us such good service and attention to detail during the recent purchase of our VW Eurovan. We also appreciate the fair deal you gave us and are pleased with the purchase. We will be sure to recommend your dealership to friends.

Deborah & Scott Lynch

I was very pleased with the service offered by Ed Zitka. It’s rare to find someone today willing to go the extra mile but Ed certainly did. He met and exceeded all my expectations. I will certainly continue to do business with him at Autohaus in the future.

Frank Levanti

I have purchased three vehicles over the last year and this was by far my best buying experience. I was expecially impressed with the detailing that was completed on my vehicle prior to me picking it up. I will contact you for my next vehicle purchase.

Jeff & Josh Riese

Thanks a lot for all your efforts to get the right Q7 for my wife. We are both grateful to you for making the car buying experience such a pleasant process. I would be glad to write to Audi Corp and share our great experience with them.

Ron Pooya

Being a younger car shopper looking at Audis and other similar vehicles it was not uncommon for me to get ignored while shopping. This was definitely not the case with you. From the initial talks and the test drive to handing me the keys and going over the entire car top to bottom and front to back after the purchase, I had a very positive experience. I look forward to working with you when I am ready to upgrade to a newer Audi.

Erik Beatty

I want to thank you for two things. One: For having my white Jetta in stock. I knew the Jetta was mine when I saw it. Two: For having Ed Zitka on your staff. After many years of buying cars, I find that Ed is the best salesman I have ever dealt with. He is knowledgeable about his product, was very thorough in his presentation, and very patient with us. If anyone asks about VW, I will certainly recommend Autohaus, and Ed Zitka.

George Roepe